Due to system limitations, a maximum of two (2) forms of payment is permitted on a single booking at time of purchase. The Air Canada Travel Voucher holder acknowledges and agrees that Air Canada reserves the right to modify the present Terms and Conditions at any time. The voucher is fully transferable, can be used multiple times and never expires. Part of their deal had. Best Airline Staff in Canada and North America. Great news Robin.. taking them to task. Any remaining balance will be reduced to $0.00 and will no longer hold any value. Converting Air Canada Tickets to Aeroplan: A Test Run A parental consent letter or affidavit authorizing travel (if the . If the inbound flights are sold out, I am stuck with one outbound flight. Your electronic travel voucher expires on the date indicated in the email you received. How to Cancel an Air Canada Flight [Points or Cash Ticket] Anyone can inspect the balance in the e-Coupon only by visiting the official website of this airline. In an announcement last week, Air Canada revealed that changes had been made to their refund policy for flights that had been affected by the COVID-19 pandemic. Until the Air Canada Travel Voucher is fully redeemed, it can be used multiple times, is fully transferable and has no expiry date. If it takes more than a week to reflect on your travel balance, you can contact Air Canada customer service to know the details. Air Canada Travel Vouchers - Air Travel Forum - Tripadvisor Customers must submit a request online or with their travel agent. Emailed several different departments and talked to an agent without success. I have actually tried and gave up after 45 minues of holding on. Just on a side note, can you use an Air Canada Travel Voucher on Air Canada Vacations where I could book (ta && ta.queueForLoad ? Anyone else frustrated with the Air Canada Travel Voucher nonsense? Use ArriveCAN to submit your customs and immigration declaration before flying into Canada. If youre booking a flight and hotel package to Mexico and the Caribbean (excluding group reservations) with Air Canada Vacations, look under Payment Information on the payment page. Click on the Confirm button to confirm the flight. Make sure you are both carrying valid ID, Additional information: I will email you the confirmation email with voucher numbers and pins: Dear Air Canada customer, We are happy to send your Air Canada Travel Vouchers with a combined value of 3814.70 USD, split across multiple Travel Vouchers for your convenience and security. Thank you for your efforts on my behalf. Please check the rules! Your ACCredit does not expire. I gave the ticket and reference numbers but they played dumb. If the price of the ticket is less than the value of the eCoupon, the remaining value of the eCoupon is retained until the eCoupon expires. 97 helpful votes. To purchase an Air Canada, Air Canada Rouge or Air Canada Express flight: Online at aircanada.com, by calling our Canadian or U.S. Anyhow, that was nine weeks ago and I haven't received anything. your purchase. You can also gain details about the Air Canada Travel Vouchers by contacting its official support team and getting help transferring these vouchers to anyone else as gifts. These coupons are not debit or credit cards, and they do not have any implied value. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. In the event that a ticket or ancillary service purchased (in part or in full) using an ACCredit is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally paid for by using an ACCredit will be refunded to the original ACCredit number. They take the value of my miles and pay down the visa bill. Air Canada Travel Vouchers: These vouchers are handy with the capability of using multiple times. That requires just a phone call and the identifying of the purchases I want t claim. Air travel and ancillary services offered by Air Canada are limited to air transportation costs, change fees, pet-handling fees, unaccompanied minor fees, and applicable taxes or any other similar fee that applies to the purchase. Ive been awaiting my travel voucher for five months, made many calls, been told they were sent on 4th June, didnt receive email now given wifes email and still waiting, has anyone else had this delay ? Note: To check the balance of an Air Canada Travel Voucher issued in a currency other than CAD and USD, please email Customer Support at aircanada@buyatab.com. order to ensure that delivery information has been entered accurately, we recommend that customers review all details provided. Reply Report inappropriate content Robbiejan77 Level Contributor 2 posts 5 reviews For faster credit, redeem your electronic travel voucher when you complete your booking with Air Canada Reservations, your travel agent or at an Air Canada staffed airport (simply provide the voucher number to the agent at the time of booking). How to Check In | Delta Air Lines Air Canada is not responsible for Air Canada Travel Vouchers that are undeliverable or not received due to inaccurate delivery information, including but not limited to an incorrect or inexistent email address. If your (ta && ta.queueForLoad ? Air Canada reserves the right to reject any claim for replacement of an ACCredit where there is suspicion of fraud or dishonesty (e.g., altered ACCredit or false request for replacement). They could use these vouchers if this is allowed but despite all my messages to air canada, have never managed to get a response. How to claim Air Canada voucher due to COVID? If you're not a regular Air Canada flyer, or savvy with frequent flyer programs, I think you'd get much more value out of the voucher than miles which will have questionable use for you. The redemption will be processed to the original form of payment of the ticket. Air Canada COVID-19 cancellation refunds: How to get your money back How you apply for a refund depends on how you bought your ticket or vacation package. and dont forget to bring your electronic travel voucher number. Your flight travel credit number is a 6-digit alphanumeric code. Has anyone tried phoning an airline recently. All but 2 provinces have flattened the curve. Electronic travel vouchers can be used towards the base fare when you purchase new Air Canada tickets for travel on Air Canada, Air Rouge and Air Canada Express. This means that you hold electronic travel credits or future travel credits, which are different than Air Canada Travel Vouchers. To purchase a gift certificate: Fill out the form below. For further details, please refer to Redemption rules for aircanada.com. Terms and Conditions. Air Canada reserves the right to deactivate or reject any eCoupon issued or procured, directly or indirectly, in connection with fraudulent actions. An email will be sent to the original email on file with your new PIN. Best Airline Staff in Canada and North America. more, You seem to have JavaScript disabled. If the price of the ticket is less than the value of the eCoupon, the remaining value of the eCoupon is retained until the eCoupon expires. You will then be able to request that the credit from your eCoupon be refunded to your original form of payment. There is absolutely no point relying on the opinion of complete strangers janet a. Preparing for a flight, airport security, health concerns and more. Have a look at https://forums.moneysavingexpert.com/discussion/4948617/dialing-an-888-toll-free-number-from-the-uk Janet - it is worth a try if you want to contact them. Still, now I have the answer so my post on here was successful. This is the version of our website addressed to speakers of English in Canada. A user must pay applied taxes and surcharges separately and not be billed with anything else. Thank you very much for the feedback, much appreciated. At the airport You and the person to whom you wish to sign over your electronic travel voucher can go together to the airport and purchase a ticket at any Air Canada counter. Air Canada Travel Vouchers - Air Travel Forum - Tripadvisor Redemption of these e-Coupons is possible by calling the official customer service team or talking to the travel agent expert to use these e-Copouns without any issue. Effective today, for new tickets purchased on or after April 13, 2021, Air Canada will provide customers an option for a refund to the original form of payment in instances where Air Canada cancels their flight or reschedules the departure time by more than three hours, irrespective of the reason. travel insurance. Hotels, ferries, restaurants, rental car, any purchases that are travel related. Air Canada reserves the right, and the eCoupon holder agrees, that Air Canada may at any time change the present Terms and Conditions or contract with another third party to administer the eCoupon program. Please note that if you received your electronic travel voucher as a form of compensation under the Air Passenger Protection Regulations, it does not expire, but you might need to call Air Canada Reservations to re-activate it if not used within one year from the date of issue. I have been waiting 7 months. Air canada no expiry voucher when booked through Expedia - Air Travel Air Canada customers will also have the option of accepting an ACTV or Aeroplan points with a 65% bonus. Air travel and ancillary services offered by Air Canada are limited to air transportation costs, change fees, pet-handling fees, unaccompanied minor . I am still waiting on a reply from Air Canada re my application for a refund as my direct route to Vancouver from Dublin was cancelled/suspended for this year. ACCredits are not redeemable for Air Canada Vacations, group travel or Flight Pass purchases. But I'm sure someone more knowledgeable will be able to confirm, my (ta && ta.queueForLoad ? I have not managed to find out, not without trying, what exactly does fully transferable mean? ACCredits are only redeemable on Air Canada toward the purchase of air travel offered by Air Canada and operated by Air Canada, Air Canada Rouge and Air Canada Express carriers and/or the purchase of ancillary services offered by Air Canada in conjunction with an Air Canada, Air Canada Express or Air Canada Rouge flight. If the cost of the ticket being purchased is greater than the value of the ACCredit, the stored value will be depleted to zero value and the difference must be paid with another ACCredit, Gift Card, eGift card or other accepted form of If you would like to make a booking through your travel agent, please contact them directly. Air Canada reserves the right to deactivate or reject any ACCredit issued or procured, directly or indirectly, in connection with fraudulent actions. Refunds will be available for Air Canada tickets and Air Canada Vacations packages purchased before April 13, 2021 for flights cancelled either by the airline or by the customer for any reason. And my family member now has the confidence to know if he can't use these vouchers, then I can. Air Canada reserves the right to refuse, suspend, hold for review or cancel any ACCredit for which unlawful use is suspected, for ACCredits mistakenly issued in an incorrect denomination, or for any other violation of the present Air Canada Terms and Conditions. Make sure you are both carrying valid ID, and dont forget to bring your electronic travel voucher number. Select your destination and the number of passengers. Just on a side note, can you use an Air Canada Travel Voucher on Air Canada Vacations where I could book flight or even hotels, (even in Ireland) Any feedback would be great ! This reddit is not endorsed nor run by AC. And All I need to do is to contact Expedia and request to fill up an online Voucher form to Air Canada. You will need to have your 15-digit eCoupon number and corresponding 4-digit security code (PIN) handy. ACCredits are only redeemable on Air Canada toward the purchase of air travel offered by Air Canada and operated by Air Canada, Air Canada Rouge and Air Canada Express carriers and/or the purchase of ancillary services offered by Air Canada Search for Air Canada or visit the official website through the link embedded in the mail. When you cancel your flight, you can convert the remaining value of your ticket to Aeroplan miles with a rate usually higher than 65%. Once you receive your Air Canada Travel Voucher, please note that it may take up to three business days for the value of your voucher to appear. Any residual value will be automatically renewed every 5 years on the original date of issue. The Air Canada Travel Voucher is not accepted as a payment method for bookings made via the Air Canada mobile app or for the payment of self-serve check-in options online. Any user can redeem ACCredit through the official website of this airline from the payment section. The toll free numbers 800, 833, 844, 855, 866, 877 and 888 are only available in the US and Canada. Air Canada. more, You seem to have JavaScript disabled. These vouchers are issued as an email and have valid 13-digit voucher numbers. What should I do? How to contact American Airlines at Tucson Airport, AZ (TUS)? Never again. Information on scheduled and estimated departure and arrival times, delays and cancellations. Beginning January 1, 2022, if your ticket was purchased directly from Air Canada, you'll earn miles based on the flight distance, branded fare, and the purchased fare class/fare class flown. In support of its travel agency partners, Air Canada confirmed today that it will not recall agency sales commissions on refunded tickets that they process. You can redeem eCoupons to purchase a variety of air travel and ancillary services offered by Air Canada, Air Canada Express and Air Canada Rouge operated flights (terms and conditions apply). 2 years ago. You may have requested to convert your ticket value to an Air Canada Travel Voucher. Beginning immediately, Air Canada will now offer refunds to eligible customers. ACCredits will not be accepted if the number is invalid, has not been activated, has been deactivated, is declined or cannot be found within the system. In the event that a ticket or ancillary service purchased (in part or in full) using an ACCredit is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally paid for by using an ACCredit will be refunded to the original ACCredit number with the original expiry date. In certain circumstances, travel vouchers may take longer to deliver on your credit. Heres how: Provide proof of the form of payment used to pay for the seat or travel option, Include the details of your unused Air Canada eCoupon. For more information, review the terms and conditions below or visit our Cancellation Options page. I previously requested an Air Canada Travel Voucher but haven't received it yet. Save. If you misplace these numbers, youll need to complete our Customer Assistance form in order to retrieve them. AC sent me a travel Voucher a couple months ago from a covid cancellation, stating I could use the full amount to book as many flights as I want until the money is used up. Any taxes and surcharges must be paid separately. Trying to sell vouchers worth $4k. Treat your ACCredit with care. Please allow ten (10) business days for your request to be processed. Air Canada reserves the right to reject any claim for replacement of an eCoupon where there is suspicion of fraud or dishonesty (e.g., altered eCoupon or false request for replacement). But I don't think I'll by flying with air Canada anytime soon. Treat your ACCredit with care. The email would have ships a 15-digit travel voucher number (for . Under certain situations, known as a code share, United will sell you a ticket on an Air Canada plane. External site which may not meet accessibility guidelines. It will expire on the date mentioned in your email, leaving the balance zero. ACCredit: Air Canada offers users useful features to accomplish their air journey without obstacles. Electronic travel vouchers can be redeemed to cover the base fare of a new booking. Call Centres at 1 (888) 247-2262, or through a travel agent at, To pay for a variety of fees, travel options and services (e.g. How do I know if I have an Air Canada Travel Voucher? We do not own any travel services or We are not the airlines, hotel, cruise, and car rental as well as we are not associated with any of them. You'll need to have your 15-digit ACCredit number and corresponsing 4-digit PIN handy. eCoupons are valid only if received from Air Canada, Air Canada Rouge or Air Canada Express (i.e., Sky Regional, Exploits Valley Air Services, and Jazz Aviation LP). If you have any doubt related to our services then you can drop your queries or concern at feedback@flycoair.com. lamentforanation 3 yr. ago Seat or travel option purchases for an existing booking: If you purchased a refundable fare or travel option, the portion paid with an eCoupon will be refunded to your original eCoupon if the eCoupon is still active. If so, you would have received a confirmation email from CustomerCare.ServiceClient@aircanada.ca or actravelvoucher@aircanada.ca with the following subject line: Your Air Canada Travel Voucher has arrived. I can't call them because the phone is not in service essentially. If you received an electronic voucher while in another country and it is in a foreign currency, you can still apply its value toward your next booking. To flatten the curve, most Canadians have been staying at home for 2 months now. I assumed it was one of those automated, no-reply emails. Thank you for choosing Expedia.ca. Now this is for Canada/Europe (ta && ta.queueForLoad ? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Air Canada reserves the right to refuse, suspend, hold for review or cancel any ACCredit for which unlawful use is suspected, for ACCredits mistakenly issued in an incorrect denomination, or for any other violation of the present Air Canada The branded fare is displayed as either Comfort (CO), Flex (FL) Standard (TG), or Basic (BA) when you purchase the ticket from Air Canada. The moneysavingexpert website is extremely useful, for all kinds of things. Also it was stated that value could be converted to Aeroplan Miles plus an additional 65% bonus.