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The "Expiry" page shows a breakdown of the RewardCash you earned, grouped and sorted by expiry date (maximum up to 3 years). What should I do if I dont have a password setup previously and lost my physical Security Device? Once you've activated the Mobile Secure Key, your physical Security Device will no longer work. a laptop, tablet etc.) Answer a few quick questions about your device and documents to make sure the journey is right for you. You can use our online tool when applying for a new product, if: Before you start, make sure you have therequired documentswith you and yourdetails are up to date. We can deactivate your Mobile Secure Key for you. A current driving licence from the UK or EU. Account number with non-digits (Enter last 8 numbers only) 123A4567BC89D: 23456789: Email address: test@test.com: testteom = 83788366 (Details can reference to on-screen instruction) It's safe to dispose or recycle it. Move Money - Frequently Asked Questions - HSBC Bank USA From 8th June 2021, you won't be able to access the HSBC Malaysia Mobile Banking app without activating the Mobile Secure Key. If you need any help using one-time passcodes, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. If you're travelling to mainland China or abroad, please turn on your mobile phone and activate your roaming service so you can receive verification codes to complete your online transactions. Will I be charged anything extra if I use my card overseas? Why I cannot use Samsung Pay even my mobile phone comes with the app? Yes, so if you have setup an autoPay instruction but at the same time repay your credit card statement balance using other means, you can contact us at least 1 working day (for HSBC payment account) or 2 working days (for non HSBC payment account) for further arrangement. If you're overseas or using overseas telecommunication service providers, your service provider might charge you. You may be asked to enter your credit card information again and use another verification code to complete the transaction. . You must have the below to use Google Pay: 1) An NFC capable Android? Give feedback about this article. I've just updated my mobile number at a branch or on HSBC Online Banking. There's a problem with a transaction on my credit card statement. If you choose to pay off the loan early, the loss may outweigh the gain as the amount of handling fee saved may not be enough to cover the relevant fees and charges for early repayment. Can you send my eStatements to a different email address? Why can't I use my HSBC credit card at tunnels and some carparks? There is not a "default" card setting in Samsung Pay. Unfortunately, we can't accept a tenancy agreement online. Follow the instructions on the screen to update your details. Any of the below personal HKD HSBC Visa and MasterCard credit cards are eligible for Samsung Pay: HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card and Master Card. This will prevent fraudsters from obtaining additional Security Devices to access unauthorised accounts. 3. If your Security Device was damaged on arrival, the replacement charge will be waived. About HSBCnet | HSBCnet | HSBC International Bank Account Number (IBAN) API Lookup. If this happens, we suggest you contact the online retailer directly and ask if theres another way to pay. A paper statement from another (non-HSBC) bank, building society or . The one-time passcode is only for use with Verified by Visa/Mastercard ID Check and you should never share it within anyone, even bank staff. Simply enter the verification code to authenticate your transaction. Conventional customers can find further details on the conditions and charges by referring to the 'Commercial and Business' section, 'item 4' of our tariff and charges. You can update your contact details by giving HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. If you dont want to receive these reminders, you can disable the notification anytime via "Settings". You can always amend the auto-filled RC amount. All of the following purchase transactions (made or settled in HKD) will be shown: 1) Transactions you have just made but processing remain pending 2) Posted transactions that have been processed but are not yet shown in the latest statement 3) Billed transactions that are shown in the latest statement. With "HSBC" displayed on the Security Device screen, press the green button again. We can accept a tenancy agreement, from a known letting agency, if you take it to your local branch. If you own a Discover card, the three-digit CVD code will appear on the back of your card on the far right-hand side of your signature. No a replacement card doesn't affect the Verified by Visa/ Mastercard ID Check process. If we see a suspicious transaction on your credit card, we'll send you an SMS alert. Contactless payment function is a chip-based technology which allows you to pay for your purchases by tapping your card without the need to sign on the sales slip for payment of not more than HKD1,000* per transaction (*subject to the limits set by the Bank, Visa, MasterCard Worldwide or UnionPay or the merchant). You will notice a contactless sign on your card if your card has contactless payment function. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. Once we receive your application and supporting documents, we'll process your application within6 working days. The service helps make applications easier by allowing you to submit your supporting documents 24 hours a day, 7 days a week through the website or Personal Internet Banking. You don't need to register for the service. Payment Services Regulations mean we now need to use a one-time passcode which is designed to give more effective protection than a fixed password and it's one less thing to have to remember. Lost/stolen credit card reports and replacement requests made via the HSBC HK Mobile Banking app are processed instantly. It generates a one-time security code so you can log on and confirm transactions even quicker and easier on the app without the need to carry your physical Security Device. Yes, you can use Apple Pay overseas in the stores with Visa payWave, MasterCard contactless or UnionPay QuickPass payment terminals. *** Include the outstanding balance of HKD20,000 and the total finance charge which is accrued daily and calculated at an interest rate of 2.65% per month (equivalent to an annualised percentage rate of 35.42% on purchase and 35.94% on cash advance) on the outstanding balance until it is fully paid. We won't charge you for the service either. If we've sent a one-time passcode to you, you'll need to enter it on the Verified by Visa screen when prompted. Other than that, you can also see the last 10 Google Pay transactions made via your device under your card in the Google Pay app. Do I need toenter myPIN when I make purchasesabroad? There are a variety of RewardCash programmes through which you can redeem your rewards. Additionally, details of your registered promotions will also be saved in the "Registered" section under "Favourites". Even if you hit a 'No connection' prompt, you'll still be able to generate a security code by pressing the 'Generate security code' button at the bottom of the screen. It usually looks like a shortened version of that bank's name. Google Pay works with most NFC capable Android? We don't charge for sending you text messages but your network provider may charge you to receive them. The bank code and branch code, along with your recipient's account number, are used to make sure the payment goes to the right place. How do I set my HSBC credit card as the default card for Samsung Pay? Follow the on-screen instructions to enter your payee details, payment amount, and when you would like the payment to occur (future-dated or recurring). All rights reserved, This website is designed for use in Hong Kong. After replying, please check if the transaction has been completed. Press and hold the green button to turn on your new Security Device. When do I need to generate the transaction verification code? Bring the correct documents to your local HSBC branch. If you don't update your details, we won't be able to send you a one-time passcode and you might not be able to complete your online purchase. 2) Click "Add Card" and use the camera of your device to capture your card details, then enter other information manually when prompted. HSBC Bank Malaysia Berhad 198401015221 (127776-V) 2023. HSBC Premier: 888.662.4722 Outside the US or Canada: 716.841.6866 Available 24/7 HSBC Securities Wealth Services Desk: 800.662.3343 Outside the US or Canada: 847.876.1574 Mon - Fri 8am - 6pm ET Personal Banking: 800.975.4722 Outside the US or Canada: 716.841.7212 Mon - Sun 7am - 9pm ET HSBC Advance: 866.584.4722 Despite no interest being charged, there is personalised monthly handling fee for Cash Instalment Plan. If you have registered for a particular fund, you can also check its yield and price data. It means you won't need to remember your password and also ensures we're in line with the Payment Services Regulations. You might also consider removing all your cards by selecting Remove Card after tapping the i button in the bottom right corner or go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card. Please ensure that you remove your card(s) from any device before selling, repairing, or disposing of them. Please visit our branches to perform your transactions. Unfortunately, we cant accept any university letters online as proof. The Security Device has been designed to be small, light and easily transportable. Get started now This link will open in a new window, Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information, you've received your unique reference by text message or on-screen during your application, you've received a letter or text from us with your unique reference, a photo of your child- a selfie style photo from a phone is ideal. What happens if I enter the wrong verification code 3 times in a row? To use it, you'll need to insert your debit or credit card into the device. Open the email and find the verification code. Punjab And Sindh Bank. You do not need internet access to make purchases on Samsung Pay. You may also experience a delay in receiving the SMS. a face-to-face cashier facilitated transaction whereby the credit card is inserted into the payment terminal during payment), in order to activate and authorise a transaction limit of HKD1,000 for offline transaction. If your mobile phone number/email is correct but you still haven't received it, please click the 'Resend OTP' button on screen to try again you can do this 3 times. If this has happened, you'll see a message on screen to explain and you'll need to restart the payment process. HSBC will not charge you additional for using Apple Pay. Samsung Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. For all other cardholders, RewardCash is valid for up to two years. If you receive an SMS asking for this kind of information, please stay alert, and: What is a Verification Code for Online Transaction for? Although you cannot use "Pay with RC" on Reward+, you can still use your RewardCash via all other channels. Pending transactions are subject to change until the final transaction amount has been processed and posted. Note that such option is a direct arrangement offered by the overseas merchants or online stores but not the Bank. Each application must be at least HKD1,000. What is AVS Check? Address Verification Service Meaning & More - Signifyd Yes, you can add your card to your compatible device to use Samsung Pay. With the above, you can proceed to add a card to Apple Pay to enjoy the fast, easy and private way to pay. We're updating this process in line with Payment Services Regulations. You can report lost or stolen credit card incidents that have occurred within the last 30 days via the HSBC HK Mobile Banking App or HSBC Online Banking. That amount already includes all the applicable charges and no extra charge will be charged by the Bank. To add your card to Samsung Pay, just complete the simple steps for your compatible device as below: To add your card to Samsung Pay on your Gear, just complete the simple steps as below: * You will need to register a new Gear PIN lock if you have not set it before. Punjab National Bank. What happens to my existing physical Security Device after I activate Mobile Secure Key? 1. You can upload maximum five files each time. The next time you spend with your credit card, it will be deducted automatically. If your additional cardholder applies for the Google Pay successfully, both you and your additional cardholder will receive an email confirmation on the service. If your documents are not accepted online, you can take them to your local branch. You can still upload the document if you forgot the application number. Samsung Pay is a secure and easy-to-use mobile payment service which employs Magnetic Secure Transmission (MST) and Near Field Communication (NFC) technology, making it available almost anywhere accepting credit cards. You can call us on 2233 3000 to report loss of your device. To protect your card, keep your device under your personal control at all times and do not let others to unlock your device and do not store anyone elses biometric credentials in your device, or else they might be able to make transactions without your authorization. Can additional cardholders apply for Google Pay? Click Continue and follow onscreen instructions. As the battery within the Security Device cannot be replaced, you will need to replace the Security Device. Launch the Samsung Pay App. . We use cookies to give you the best possible experience on our website. Do I earn RewardCash for Samsung Pay transactions? Tap on "Open Samsung Pay" under info tab. Yes. The name of the certificate owner (The Hongkong and Shanghai Banking Corporation Limited) will be displayed either on the URL address bar or near the top of the browser. You must have the below to use Samsung Pay: 1) You must have an eligible Samsung device: Galaxy Note8, Galaxy S8+, Galaxy S8, Galaxy S7 edge, Galaxy S7, Galaxy S6 edge+, Galaxy Note5, Galaxy C9 Pro, Galaxy C7 Pro, Galaxy C5 Pro, Gear S3 and Gear Sport. Then click Continue. Find out more. Howdo Iapplytomake an early repaymentonthe total outstanding amountof myCash Instalment Plan? You may call (852) 2233 3033 for HSBC Jade customers, (852) 2233 3322 for HSBC Premier customers, (852) 2233 3000 for Other customers and quote the reference number to check for the application status. For more information about the validity of RewardCash, you can refer to theRewardCash Programme Terms & Conditions. Do I need to sign on the sales slip on contactless payment transactions? When you make a purchase online, we may send a one-time passcode to the mobile number and/or email HSBC hold for you so it's important you let them know if it changes. 3. How would the Terms and Conditions of Set-off in theCredit Card Terms affect me? This allows you to upload supporting documents online. Does the battery need replacing? Generate a Transaction Signing and Re-authentication code on your HSBC Online Security Device HSBC Australia 2.82K subscribers 90K views 9 years ago Learn how to generate a Transaction. Please call uson(852) 2233 3000 todiscuss your options. a laptop, tablet etc.) Cross-Border Disclosure. HSBC will continue to use your mobile phone number in line with its terms and conditions and any preferences you've registered with them. To set your HSBC credit card as default, go to Google Pay app, select the card and tap "Set as default card" Moreover, you can also go to Settings> Google> Google Pay and select your HSBC credit card to make it the default card. Why do I get an error after entering the code generated from the Mobile Secure Key? and a mobile phone that can receive text messages by SMS or a device where you can receive email. Will interest be charged on my Spending Instalment Plan? For details, please visit HSBC EveryMile Credit Card page. All account transaction details and RC records of that card will no longer be shown on Reward+. No, you won't be able to complete online transactions with your HSBC credit card at merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment if you don't have a valid mobile number in our records. An application reference number will be displayed after you have submitted your application online. The Verification Code for Online Transaction service gives you an extra layer of protection against online fraud. We will send you an Acknowledgement Letter within 10 working days after receiving your request. (waived for existing HSBC customers), This site is best viewed with Microsoft Internet Explorer 6.0 SP2 or above, Optimised for Screen Resolution of 1024 x 768. If you see the contactless logo, at merchants then you will know you can use your contactless payment function on your card. Please contact our call centre 24-hour online banking hotline or send us an email through the 'contact us' function in our website:www.hsbc.com.my/www.hsbcamanah.com.myimmediately for deactivation. If I am overseas, can I still use this service? No a replacement card doesn't affect the Verified by Visa process. Otherwise, your eStatement will be sent to your designated email address protected by password. ForHSBC Pulse UnionPay Dual Currency Diamond Card and HSBC UnionPay Dual Currency Credit Card, only purchases made in HKD can be offset. However, internet access is required during setup or to refresh the information of your past transactions. You can remove your card by selecting Remove Card after tapping the i button in the bottom right corner or go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card. If you input something in the wrong format, a message will appear on the screen to let you know. There's no need to go into a branch. One of the most widely used fraud prevention tools in card-not-present transactions is the Address Verification Service, or AVS. Click on the Make Recurring dropdown if you want the transfer to re-occur based on the frequency and duration you specify. What are the types of statements and transactions that I can choose to pay with RC displayed? If you use Google Pay on the same phone, you might need to set the default payment wallet under Settings> NFC> Tap and Pay. Click Delete on the bottom of the Show Details section. 3) Use the one-time verification code for authentication and your HSBC card is ready to use with Google Pay. You can also make in-app purchases where Google Pay is provided as a payment option. Other than that, you can also see the last 10 Samsung Pay transactions made via your device under your card in the Samsung Pay app. ^All charges are subject to revision without notice. You can also update us at any HSBC branch, or call us on the numbers below: You can do this viaPersonal Internet Banking. Firefox: The name of the company will be highlighted in green inside the URL address bar. Yes, a verification code will expire in 100 seconds after it's been issued. With "HSBC" displayed on the Security Device screen, press the yellow button until entry screen appears. The Bank will also debit to the Card Account a fee of 0.95% of the card transaction charged by the Bank and a fee of 1% charged by Visa/MasterCard to the Bank. You can see the full details of how this fee is calculated in our guide to general banking tariffs. Cannot be used for address verification if presented as a primary identification document)Current full UK paper style driving licence (provisional not acceptable, must show your current address)UK disabled parking document (blue or orange, must show your address, signature, photograph and Date of Birth). Contactless payment function is developed based on secure EMV chip technology, which provides both data protection and transaction security via the use of keys and the latest encryption technology. Credit Card Help | Credit card Questions - HSBC HK For HSBC Pulse UnionPay Dual Currency Diamond Card and UnionPay Dual Currency Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. You just need a computer with a webcam, or a mobile phone with a camera, and your documents. Open the SecureMail Verification email and Activate Account Open the verification email and click the link within to activate your SecureMail account. This is to avoid your overpaying of any statement or transaction when you use "Pay with RC". It is then converted into the corresponding HKD according to the redemption rate. We use cookies to give you the best possible experience on our website. HSBC Advance and HSBC Personal Banking. If you ask for the code to be resent twice in a row without entering the correct verification code, you won't be able to complete the transaction. Cross-border notice. The passcode should be 6 digits long and will only contain numbers. Fraudsters might impersonate us and send you messages, asking you to provide sensitive personal information or click on a link. Can I use Google Pay if I have other HSBC Mobile Payments service (such as Apple Pay)? Disable wireless network functions (eg Wi-Fi, Bluetooth, NFC, etc) and Virtual Private Networks (VPNs) when you're not using them. You can enter payments accurately by searching our comprehensive list of banks and clearing codes, which can be filtered by country and city. Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. I have changed my password. Can I keep using Samsung Pay if I cancel my linked HSBC plastic card? HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. So please make sure the mobile number you've registered with us is valid and current. d) Others: latest 3 months bank deposit/ bank book/ statement/ eStatement/ online transaction history in Hong Kong (showing applicant's name, account number and transaction history) or regular monthly rental income credited to applicant's bank account and the signed tenancy agreement. 2. How can I check my contactless payment transactions? By continuing to browse this site, you give consent for cookies to be used. Samsung Pay can be used at almost any merchants accepting credit card. Do I need to connect to internet when I am using Google Pay? Do I have to upload all the documents again? Unfortunately,at thistime, PIN is the only option for these terminals. For HSBC PulseUnionPay Dual Currency Diamond Credit Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards. Can I keep using Google Pay if I cancel my linked HSBC plastic card? I have mistyped the application reference number, would that affect the application process? The options available to you to confirm your purchases are: We'll send a one-time passcode (OTP) to your mobile phone for you to enter to verify and continue with your payment. Instead, you'll be redirected back to the merchant's website to restart the transaction. You are advised to bring your HSBC plastic card with you for travel in case Google Pay is not accepted. We're here to help you manage your finances with our digital banking services on HSBC Mobile apps. Please check and try again. 1. Instead of waiting for renewal, I would like to get a card with contactless payment function sooner. If your additional cardholder applies for the Samsung Pay successfully, both you and your cardholder will receive an email confirmation on the service. Depending on the model of your device, you may be able to turn off the NFC function when you are not using the Mobile Credit Card. Wire receipts are available for up to two years in Personal Internet Banking. Where can I upload documents for a loan application? Select the method which you prefer to receive the code by. For more information, please visit our Security centre. But if you hold an HSBC EveryMile Credit Card, please note that redemptions can only be made on the HSBC Reward+ app. Please call us on 2233 3000 immediately to report loss. This ensures that only you can authorise payment and third party transfer requests. Can I enter a RewardCash amount with a decimal number when I use "Pay with RC" on Reward+? Are there any service charges for using the Verification Code for Online Transaction Service? Some automatic terminalsoverseassuch asones that sellbus, train or movie tickets mayonlyaccept credit cards with a PIN. devices running Android 4.4 (KitKat?) You can call us on 2233 3000 to report loss of your device. We recommend downloading the HSBC Malaysia Mobile Banking app and using the Mobile Secure Key instead. Offers registered on other channels such as PIB and over the phone will not be shown. Only posted purchase transactions effected with a Card qualify for the Spending Instalment Plan. If you have any difficulty in repaying any amount outstanding under the Spending Instalment Plan, you should notify us as soon as possible. The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. No, your Apple Pay and your HSBC plastic card share the same card account. The Hongkong and Shanghai Banking Corporation Limited 2002-2023. These changes are part of an industry-wide security improvements to make online purchases safer. If you're new to mobile banking, or don't have a physical Security Device, you must activate Mobile Secure Key in order to use the HSBC Malaysia Mobile Banking app. Step 2: Select the appropriate option: HSBC BIC code example. Currently, credit card payments for tunnels and certain carparks count as "offline transactions". You can call the application hotline or log on to Personal Internet Banking to enquire your monthly handling fee. Replacement credit cards with a new number will be issued within 5 working days and sent to your registered correspondence address. Please mark down a reference number displayed on screen after you have submitted your application. 6. Review and confirm your transfer details. We will re-link your existing octopus card to the replacement card for the Automatic Add-Value Service(AAVS). The use of Apple Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. If I repay my credit card through other means before the autoPay instruction takes effect, will I pay twice for my card statement balance? I can't visit a branch either. Australia BSB Number API Lookup. (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). Follow the online banking instructions on the security code input page and enter the correct information into your Mobile Secure Key to generate the required security code. There are a few ways you can register or update your mobile number with us, depending on your card type. New measures to help keep you safe from fraud. Due to a change in online payment rules, you now need to go through some extra security checks to help confirm that it's really you using your card.