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This includes an understanding of how their products work, how they differ from competing devices, and how they can best be used to solve problems or meet customer needs. Explore some of our roles to see which match yourinterests. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We're committed to being your source for expert career guidance. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Over the years, Ive built great relationships with many of our regular customers. Retail Tech Support - Jobs at Apple - Apple (AU) Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Your day in the Apple Store is filled with a range of focused support and service tasks. United States Department of Labor. Regardless of the situation, your communication skills can help you be an effective technician. Youll need to be flexible with your schedule. Als u dit bericht blijft zien, stuur dan een e-mail Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. All Apple Retail employees, including seasonal hires, receive discounts on Apple products and deals on third-party accessories and services. And now, as I focus on both my education and my career, I have new Apple dreams., After a 30-year career in video production, Tom joined the Creative team for his first experience working in retail. Through my experience as a Technical Specialist, I grew to realize how much I enjoy working with technology and switched my major to computer engineering. Find available Technical Support and Customer Support roles You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Si continas viendo este mensaje, Many locations have immediate openings for these positions. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Ability to consistently deliver great customer experiences no matter what the situation. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. This requires a lot of testing and coordination between different teams within Apple. Apple Technical Expert Apple Inc. - City, STATE Worked with management to propose and implement proactive customer service solutions Verified data integrity and accuracy Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs US-Technical Specialist - Careers at Apple Apple is an equal opportunity employer that is committed to inclusion and diversity. This means that those who want to work in the tech industry will need to be well-versed in programming and other technical skills. envie um e-mail para real person. Lamentamos We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. OTSI (Object Technology Solutions, Inc) has an immediate opening for IT Technical Support Specialist in Kansas City, MO (Onsite) Job Description Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart . We will work with applicants to make any reasonable accommodations. In Apple Retail, we help each other grow within our roles and beyond them. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Youre skilled at nurturing and evolving relationships, and passionate about Apple products and services. Discover customers needs, then follow up with the right solutions. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Your teamwork skills can help you collaborate with your team members to complete projects and develop software that meets client needs. Apple Specialist Salary & Outlook. To view your favourites, sign in with your Apple ID. When a customer needs assistance, you quickly assess their situation. Apple specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Ehsan, Engineering Manager Learn about working in Hardware Wir entschuldigen uns fr die Umstnde. Technology specialists provide support services for technological systems, programs, and networks. las molestias. What Does an Oracle Functional Consultant Do? At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Learn about inclusion and diversity at Apple. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Si continas recibiendo este mensaje, infrmanos del problema Als u dit bericht blijft zien, stuur dan een e-mail William, Apple Store SpecialistShanghai, China. Communication skills: Communication skills are essential in any technical role. Ci They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. You have excellent time management skills and can make decisions quickly. JP, Instructional DesignerCupertino, U.S. Apple is an equal opportunity employer that is committed to inclusion and diversity. Si vous continuez voir ce At Apple, were not all the same. The ideal candidate will have excellent customer service skills, as well as in-depth knowledge of Apple products. Apple is a drug-free workplace. Apple is a drug-free workplace. pour nous faire part du problme. Sharing what you love directly with others is how you connect with the world. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. That really motivated me. Get started, Different together. The Apple Store is hiring now. A career with Apple may be closer than you think. Apple specialists need the following skills in order to be successful: Technical skills: Technical skills are the ability to understand and apply complex processes and procedures. Its such a joy to come to work every day, where people come in and thank me for what I love to do., When Carissa began her career at Apple as a part-time Specialist, her stores leadership team had even more of an effect on her growth than she expected. You may be communicating with customers over the phone, in person or through email. We offer the support youll need to thrive in whichever path you choosehere. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Apple specialists can capitalize on this trend by becoming experts in Apple products and services. Please help us protect Glassdoor by verifying that you're a This group ensures customers have peace of mind with longer warranty and support eligibility periods, enhanced service experiences, and coverage for accidental damage. naar If I can fix their problem, its like Im helping them get their world back. las molestias. You maintain composure and customer focus while troubleshooting and solving issues. The tuition reimbursement program helped make that possible. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple Technical Specialist - Part-Time Job in Littleton, CO at Apple Youll be our customers human connection to Apple: empathetic, friendly and real this is more about restoring relationships than repairing technology. om ons te informeren over dit probleem. AU-Technical Specialist - Jobs at Apple (AU) I want them to know that solving their technical issue means as much to me as it does to them. Looking out for all. Please help us protect Glassdoor by verifying that you're a Helping roll out the training program for Apples first wearable, Apple Watch, she found herself thriving in a range of new career experiences within the store, ultimately being promoted into management. As she navigates each college semester, Serene is intent on growing her experience at Apple. Apple specialists must have a deep knowledge of all things Apple. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. And thats our greatest strength. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Read stories of people bringing their personal values to life in Apple Retail. As a specialist, you may work with a team of software developers, project managers and other specialists to create a new software product. You are hands-on, enjoy a challenge, and are naturally focused on planning and prioritization. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Teamwork skills: Working with a team is a common aspect of a software development career. enviando un correo electrnico a As Apple specialists, you have the opportunity to play a key role in helping your company achieve its diversity goals. Use your creativity or technical skills to help others bring their interests to life. Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. Read A Technical Specialist job description and meaning. IN-Technical Specialist - Jobs at Apple (IN) Copyright 2023 Apple Inc. All rights reserved. para informarnos de que tienes problemas. Learn more about your EEO rights as an applicant (Opens in a new window) . Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. Up front or behind the scenes, wherever you work in the Apple Store, youll have the chance to make a big difference for your customers, your team, and yourself. Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Find available AppleCare Business Development roles. Help new owners get started and help current owners troubleshoot their mobile devices. To view your favorites, sign in with your Apple ID. While there are thousands of At Home Advisors around the world, Apple does a great job keeping us all connected. Apply to Technical Specialist, Expert, Apple Specialist and more! Learn about work at Apple We aren't merely creating products. We are sorry for the inconvenience. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. Youre a natural teacher, who loves to instruct and inspire others in a hands-on environment. Work at Apple Join a team and inspire the work. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. per informarci del problema. ein Mensch und keine Maschine sind. 30d+. The work environment for an Apple technical specialist is usually in an Apple Store. Some may also become certified in specific Apple products, such as the iPhone or iPad, and become experts in those areas. Copyright 2023 Apple Inc. All rights reserved. Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers. Some employers may accept candidates with a high school diploma or an associates degree. Your base pay will depend on your skills, qualifications, experience, and location. Onze You have excellent time management skills and can make decisions quickly. You have excellent time management skills and can make decisions quickly. Copyright 2023 Apple Inc. All rights reserved. You guide and advise the customer, and help set up their new products. When a customer needs assistance, you quickly assess their situation. But you also know how to turn mild customer curiosity into intense interest and ownership. Technical Support - Careers at Apple message, please email Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . We also take affirmative action to offer employment and advancement opportunities to all applicants. Apple participates in the E-Verify program in certain locations as required by law. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Programming of application code. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. However, automation may limit the need for these workers in some areas, such as network administration. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. para nos informar sobre o problema. With that foundation, your passion and values will drive you forward. With stock grants and discounts when purchasing Apple stock, every team member has the opportunity to become an Apple shareholder. No matter where you start, youll receive the information and guidance you needto succeed in your first role and any that follow. per informarci del problema. Next up, shes planning on becoming a Technical Expert, and looking forward to adding new certifications and training programs to her skill set. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. When a customer needs assistance, you quickly assess their situation. I went to graduate school for physics, so I knew I wanted to work in science and technology. Both full-time and part-time jobs are available. Nous sommes dsols pour la gne occasionne. You will be working with customers one-on-one to help them with their Apple products. Learn more about the E-Verify program (Opens in a new window) . All our team members get paid sick days, vacation days, and parental leave. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. Many locations have immediate openings for these positions. Here are three trends influencing how Apple Technical Specialists work. Maintains system functionality by testing computer components. Melissa is learning about more than technology. They may be required to work evenings and weekends, and some positions may require travel. This can be a very rewarding job, but it can also be stressful at times. enviando un correo electrnico a Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Introduce yourself, and well get in touch if theres a role that seems like a good match. Learn about Apple Store Technical Support roles. The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have. When a customer needs assistance, you quickly assess their situation. Technical specialists work with network analysts to review, diagnose, and treat technical problems related to computer networking operations and work with software and hardware. To view your favorites, sign in with your Apple ID. Apple really provides you with all the resources to succeed right now and throughout your career here. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. We draw on the differences in who we are, what weve experienced, and how we think. See if you qualify! Roles based in Quebec require French language proficiency. Youll also build relationships with the local community and its businesses, creating an atmosphere where all are welcome. Learn more about what it takes to succeed as a specialist, the skills you'll need to become one, and what you can expect on the job. Technical Specialist Location United States Average salary $21.01 per hour 26% Below national average Average $21.01 Low $10.60 High $31.90 Does this salary seem accurate? Technical Support Specialist Job Description [Updated for 2023] - Indeed As part of this group, you could work on our industry-leading support website, our support app, customer community forums, or social media. Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting, and Business Development Management. United States Department of Labor. Copyright 2022 Apple Inc. All rights reserved. Product specialists interface with project managers and clients to determine a product's future direction. A career as an Apple Technical Specialist can be both rewarding and challenging. Technical Support Job Description | Glassdoor At Apple, base pay is one part of our total compensation package and is determined within a range. message, contactez-nous l'adresse ein Mensch und keine Maschine sind. A career as a Apple specialist can be very rewarding. Apple specialists can also receive training through seminars and conferences. Able to work on weekends as needed.. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Roles include Creative, Technical Specialist, and Genius. At other times, you refer customers to support team members who get them up and running again. Apple is a drug-free workplace. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. They can also help businesses to develop and implement best practices for protecting their data. The annual salary for technical specialists ranges from $73,000 to $106,000 per year. The employment of computer hardware specialists is expected to grow at an average rate over the next decade. Training & Experience: Apple specialists receive on-the-job training from their new employer after they are hired. As a friendly voice of Apple, I want them to feel like theyre part of our extended family. The Apple Store culture really promotes growth people here help set you up for success. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. In this role, you wont be expected to repair hardware. At other times, you refer customers to support team members who get them up and running again. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Si continas recibiendo este mensaje, infrmanos del problema Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, youll address customers needs by reconnecting them with the Apple experience they love. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. As businesses become more reliant on technology, they are placing a greater emphasis on security. The most common job after being a technical specialist is a systems administrator. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple specialists can capitalize on this trend by becoming experts in Apples security features. Apple Technical Expert Resume Example - livecareer.com What Does A Technical Specialist Do - Zippia They may also move into management positions. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. When a customer needs assistance, you quickly assess their situation. They may also be tasked with selling, marketing, and demonstrating the companys products and services. The process took 3 weeks. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Apple specialists are responsible for providing support and assistance to Apple customers. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie On this team, youll share your passion for Apple products and services as you build relationships with customers, partners, or program members. When a customer needs assistance, you quickly assess their situation. The Apple Store is a retail environment like no other uniquely focused on delivering amazing customer experiences. Well match your donations and contribute US$25 for every hour you volunteer. Median Annual Salary: $41,104 ($19.76/hour) By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career. About 57% of technical specialists have a bachelor's degree. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Whether youre teaching a customer how to do something amazing or troubleshooting something technical, youll help save someones day. Youre a communicator first and foremost. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Caso continue recebendo esta mensagem, Come to us in your pursuit of success. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Apple Technical Specialist Job Duties Apple technical specialists have a wide range of responsibilities, which can include: Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. With a deep understanding of Apple products and services, you spend time mentoring team members and serving as a role model for your team. Those who are interested in management may eventually move into positions such as store manager, district manager, or regional manager. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Si continas viendo este mensaje, Ability to consistently deliver great customer experiences no matter what the situation. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple Specialist Interview Questions and Answers. You thrive in a fast-paced environment, but always make time for meaningful connections. Or you could make that all possible with work in training, communications, or leadership. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Apple specialists typically work in clean, well-lit, and well-organized environments. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. 25 Apple technical specialist Jobs | Glassdoor . Apple specialists' salaries vary depending on their level of education, years of experience, and the company size and location. When a customer needs assistance, you quickly assess their situation. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple Specialist Resume Example - livecareer Product knowledge: Specialists need to have a thorough understanding of the products they sell. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. I get the benefits of an office community from the relaxing environment of my home.