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All rights reserved. Restart Your Alexa. You can then say, Alexa, ask BBC Sounds to play Radio 1, for example, and listen to BBC stations through your smart speaker as normal. Sadly, I am having exactly the same problem with the same radio station again. One day it will find and play a station the next it can't find it! Turn on the Echo device so it can be the first to reconnect to Wi-Fi. Perhaps its your Echo itself thats having issues. To perform the reset on the first-generation Echo and Echo Dot devices, you will need a tiny tool: a paper clip, an earring, a needle, or very thin scissors. Next, create a custom playlist that will keep playing all night long. radio We are aware of this and working on it. However, 2.4 GHz performs better for devices separated from the router by walls or other obstacles. Unfortunately, when you open up the Alexa app on your phone, youll Why am I unable to access BBC Sounds on Alexa even after linking my account? On the next screen, go to the tab labeled Your Skills. Voice requests to control Sonos and play music will likely fail. Since its release in 2014, the Amazon Echo and its voice-activated assistant Alexa have become household staples. There are a few common, and then those not-so-common issues that can cause this to happen. If youre still experiencing issues, try disabling any connected devices that might be causing interference, such as a baby monitor or a wireless router. 2) The song you are trying to play is incompatible with Smart speaker You can ask her to play music from a certain genre, artist, or album. Go to the Amazon Music app, tap, and hold the app icon. Can Turning Smart Bulbs Off And On At A Switch Damage Them? Have you established that everythings okay with your network access? Echo 2nd Generation randomly stops playing radio If you own an Amazon Echo, youll frequently discover new features and even some Easter Eggs. Do not hesitate to contact Amazon customer service. In the meantime, if you say Alexa, play BBC Sounds, she will then ask what you would like to hear. This happens to me all the time. To avoid the extra steps, instead, go into your mobile devices settings, then to Wi-Fi. You get there by pressing Play at the bottom of the Alexa app home screen. | My Echo plus worked flawlessly for a couple of years. If you have any further questions, feel free to reach out to us. Sometimes it plays 5 songs on my list. Move both the Echo and your router as far away as possible from all electronic devices in your home that could hamper the signal. Due to the common nature of these problems, there are many workarounds. If theres still no connection, theres a possibility that youll have to contact your Internet Service Provider for technical support. Spotify, and to a lesser extent, Amazon Music are two of the main culprits. Alexa Won't Play Radio - 9 Quick & Easy Fixes - ToolCrowd This enables your content such as favorites and playlists to sync. If the Alexa app needs to be updated, youll see it under Apps that need to be updated. Delete the audiobook from your device and then re-download. Terms of Use | If there are several other devices connected to the Wi-Fi, the Echo, Dot, or other Alexa devices might be experiencing congestion. Wi-Fi congestion can be reduced by turning off any devices that are not in use. If the Alexa device is too close to a source of interference, like a Bluetooth device or cordless phone, move it away. If the Bluetooth device is displayed as a At the end of the day, we all want to be able to listen to our music uninterrupted. However, if youre not using your Echo device, we recommend turning it off to conserve energy. The Entertainment section is where youll find your recently played music, as well as other options for music and podcasts. Tap on the i next to the Wi-Fi network youre connected to. Turn off your Echo device. Did your Echo have connectivity problems? How did you resolve the problem? Check the strength of your Wi-Fi or mobile data. Tap on the Echo of your choice, and your device will connect. California Consumer Privacy Act | If youre not sure which sleep sounds to choose, the Alexa app has a sleep sounds library that includes a variety of sounds and tracks. I even tried the hard reset to no avail. Both my old Echo Plus and my new Echo Dot (bought because I thought the Plus was faulty) repeatedly revert to set up mode. Once 30 minutes has passed, the music, podcast, audiobook, or other sound will stop playing. In order to find and turn this setting off, please follow the steps below: Go to phone settings Go to Device Care Select Battery Find and select iHeartRadio On the next screen, tap on Disable Skill. But dont worry, as connectivity issues are pervasive with these devices. Alexa will play music for about an hour before turning off. Customers are sharing videos online showing their Alexas being unable to understand requests to play BBC stations. Yvette is a freelance writer who also happens to be a smart home enthusiast! Some options include: Deleting and re-downloading the title Sometimes the download may have been incomplete or corrupted. Why Alexa How long will Alexa play music before turning off? 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If the music has been playing for a while and is at a high volume, Alexa will turn off sooner. You can also ask Alexa to play music from a specific artist or album. No BBC radio stations on #alexa this morning? Voice commands to Alexa work perfectly. Some of them dont even support the 5GHz channel, which can make the 2.4GHz too busy. But, with every problem, there is (usually!) Checking on your Wi-Fi strength varies depending on which Echo you have. Reading this thread reinforces my sceptical view of gadgets which offer technology for the sake of it. Why does Alexa stop playing music on my device? You can also ask her to keep playing the last song or station that she played. Even dishwashers, air conditioning vents, or stereos can cause minor problems. If switching networks isnt possible, try reducing the number of devices using the particular Wi-Fi network. Best answer by UKMedia 31 December 2018, 10:45. The tap Pair a New Device. If youre not sure whether your Alexa device can play sleep sounds all night, check the devices user manual or contact the manufacturer. Sorry, our virus scanner detected that this file isn't safe to download. We've identified a problem with Google Assistant. I can request a playlist, artist, song, or station from Amazon music and it will play. When you find it, click on the Skill. But what if it doesnt work? If at all feasible, move your device closer to the router, or think about purchasing a Wi-Fi Wi-Fi Wi-Fi routers using the 2.4 GHz band may have an indoor range of up to 150 feet and an Inconsistent internet connection? To solve most streaming issues: Reduce Wi-Fi congestion by If you tried the solutions above and came to the conclusion that your Echo needs replacing, check to see if your device is still covered under Amazons warranty. Go to the settings page and select App Settings Go to the Clear Cache button and press it When done, Alexas abilities range from turning on the lights to ordering pizza, but one of her most commonly used functions is playing music. Switch Wi-Fi networks, if possible. That can be a good thing since that leaves the 5GHz unburdened. It might be that your internet connection is too slow and doesnt have enough bandwidth for streaming audio, or that the connection is flaky and experiencing excessive packets loss. This can result in anything from distorted music, to your favorite song cutting out midway through. But with some troubleshooting, you can get back on track to listening to your music, sans problems. Read about our approach to external linking. Amazon offers Guard Plus for Echo device owners. Force close everything, then reopen the Alexa app. Amazon Echo Keeps Losing Connection How To Fix - Alphr If the Echo cant connect to the internet, it wont be able to play music. Amazon Alexa users are reporting issues for the second straight week, with reports that Echo devices have stopped playing BBC radio stations. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. So what gives, and how can you fix it? If youre using your Echo via Bluetooth or aux cable to listen to music, the internet or service on your mobile device may be the cause of your interrupted music. You can either create a new playlist or add songs to an existing playlist. Being the Alexa app is the brains behind the Echo, its important to check on any updates that the Alexa app may need. Its no secret that Alexa is a fantastic personal assistant, but did you know that she can also keep you entertained all night long? However, in general, Alexa will play the radio all day if you want her to. If thats the case, you can disable the Radio skill in the Skills section of the Alexa app. I have my WiFi router scheduled to switch off at midnight and turn back on in the morning. Is Amazon waging war on the BBC? Simply say, Alexa, pair for it to become visible to the device youre trying to connect from. How do you get Alexa to play continuously? But, how long will Alexa play music before turning off? On the bottom of the Echo, theres a power LED that serves as a Wi-Fi indicator. WebAlexa Echo Show keeps disconnecting from the Bluetooth speaker because of outdated software on the Echo, interference from other devices, or an incomplete charging of the I had the same issue on my echo dot this morning. There are several possible explanations for why Alexa might stop playing music. With an Echo Show, you can simply use the Playback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. The most recent device to be logged in will be the one that is able to play SiriusXM online. Your username and password can be used on more than one device - but only on one device at a time. Please tell us about it in the comments below! All Rights Reserved. Why are some programmes not available to download on the app? Or, if you want to listen to music for a shorter amount of time, ask her to play music at a high volume. Generally, most Alexa devices are capable of playing sleep sounds overnight. Alexa skipping when playing music. How do How To Screen Record Facetime With Sound On Iphone, How To Make Custom Notification Sounds Iphone. WebIf your Alexa has been randomly playing music, there are many things you can do to fix it. There is no definitive answer to this question as it depends on a number of factors, such as the specific make and model of Alexa device you are using and the type of sleep sounds you want to listen to. Yes, you can leave Alexa on all the time. The first is through the Alexa app. Obstructions such as walls, as well as the ceiling or floor between floors in your home, can all act as barriers to Bluetooth signals. The more obstructions in the way, the harder it will be for the signal to get through. You have finished setting up your brand new Amazon Echo, and youre eager to issue your first voice command to Alexa, Amazons voice control system. With an Echo Show, you can simply use the screen. On the next screen, youll see the network youre currently connected to, as well as other available networks. If none of these tips seem to do the trick and nothing is wrong with the Wi-Fi connection, there is definitely some knotty issue with the hardware. Where I was trying to play iHeartRadio and it was dropping. Read more From the Alexa app home screen, go to More, then Skills and Games. Alexa is a voice controlled assistant that comes with Amazon Echo. There are a range of sleep sounds available on the Alexa app and on Amazon Music, and many of them are designed to help you relax and fall asleep. | That way, youll reduce interference from other devices while increasing the connection and range at the same time. Music or Media Not Playing with Alexa - Amazon Customer Service 2021 Associated Newspapers Limited. The setup always goes smoothly but it soon loses connectivity. Keep in mind that router signals spread horizontally and downward from the source, so the higher you move the Echo and the router, the better. Theyll be able to help you determine the root of the problem and may be able to provide a solution. This may be able to fix some glitches that happen with music playback. You can ask her to play a song, a station, or a playlist. Amazons help isnt at all helpful on this one!